Shipping Policy

Shipping & Delivery

At Anna’s Undies we want your order to arrive quickly, safely, and with full transparency. Below you’ll find everything you need to know about processing and delivery times, shipping costs, and how to place your order.

Average Delivery Times

  • Order processing: 1–3 working days.
    (During weekdays usually 1 day, but orders placed Friday evening or during weekends may take a little longer.)

  • Delivery time after dispatch: 8–12 working days on average.

Please note: Like many online shops, we are experiencing higher demand. Delays may also occur due to global logistics challenges. We always do our best to ship your order as quickly as possible.

How to Place an Order

  1. Go to the product page and select the product you want.

  2. Choose the correct variant (size, color, style) and click “Add to cart.”

  3. When you’re ready, click “Proceed to checkout.”

  4. Enter your full and correct shipping details on the information page.

  5. Click “Continue to shipping.” Here you can double-check your address.

    • ✨ Every order is shipped free of charge – we cover all shipping and delivery costs.

  6. Click “Proceed to payment.”

  7. Select your preferred payment method (all SSL-encrypted for your safety):

    • Klarna (deferred payment)

    • Credit card (AMEX, Mastercard, Maestro, Visa)

    • PayPal

    • EPS

    • Sofort/Immediate

  8. Click “Complete Order.” You’ll be redirected to your chosen payment provider to finalize the payment.

If you experience any issues during the order process, our customer service team is always here to help: info@annas-undies.com

Shipping Costs

  • ✅ Always free shipping

  • ✅ No minimum order required

  • ✅ Delivered straight to your door

Shipping Process

Once your order is processed, it will be collected and shipped out in batches. By shipping in larger quantities, we keep prices fair and minimize our environmental footprint.

We appreciate your understanding and support in helping us create a better, more sustainable world 🌍.

Important Notes

  • Delays due to high demand / global conditions (e.g. COVID-19): Please keep this in mind when ordering.

  • Need express dispatch? If you require same-day dispatch, contact us by email: info@annas-undies.com. Our service team will do their best to provide a suitable solution.

✨ At Anna’s Undies, we cover shipping costs for every single order, so you can focus on enjoying your purchase worry-free.